Where is my order?
The delivery date for your order depends upon the delivery method, and whether it’s being delivered by Royal Mail or our specialist courier service. We’ve added our estimated delivery times below so that you have an idea of when to expect your order.
Standard: Royal Mail aim to deliver your order 2 – 3 days after it’s dispatched from our warehouse.
Our courier will keep you updated via email.
One your parcel has been collected, we will let you know your tracking number (consignment number) and confirm your delivery day. On the morning of your delivery, a 1 hour delivery window will be provided & they will notify you by email to allow you to manage & track your delivery. Once you have received your 1 hour delivery window.
Please ensure that someone is present at the address to accept the delivery, as you will need someone to sign for your parcel. If you’re not at home, the driver will leave a calling card (as well as an email) which will direct you to their website to re-arrange delivery, including a selection of alternative options such as leaving with a neighbour or in a safe place.
My order has arrived and it is broken?
We're really sorry that your gift hasn’t arrived in one piece. We know how important it is for your gift to be in perfect condition and we’ll do our best to try and solve the problem.
As we’re an online shop and don’t have a store you can go to, the quickest and easiest way for us to help with a broken/damaged gift is to see a photograph of it. Please email us a picture of the damaged product to email@example.com
My order has arrived and there is a spelling mistake!
Please remember, our personalised gifts are tailor-made for you, so our machines will print exactly the message you enter. We, therefore, advise you to double check any names and messages for potential spelling mistakes.
If your gift does arrive with mistakes, we cannot accept responsibility unless the fault was a result of the personalisation process. Please contact us so we can check your order to see what should have been entered originally.
How do I return my order?
Please get in touch and we’ll see how we can help. Sometimes we’ll be able to solve the problem over the phone, whilst on other occasions we might ask you to send us a photo of the item.
Unfortunately, we can’t accept returns of personalised gifts unless the products are faulty. Please contact us and we will try to solve the problem.
Can't find anything that relates to my query?
Please email us or phone us, details are on the contact us page and we will do our best to help out.
I'm unhappy with my product!
We’re really sorry that you’re unhappy with the gift you’ve ordered. We know how important it is for a gift to be perfect, so please get in touch and we’ll try our best to solve the problem.